FAQ

Tickets

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When is the Event?

This year’s Zart Conference will be held Monday September 12 and Tuesday September 13, 2022

How much time do I need to commit to attending?

The Keynote session each day will begin at 9.15am. You’ll then have a small break and join in to your nominated Workshop Session, each day will finish at 2.30pm.

Will the Keynote presentations be recorded?

No, the Keynote presentations will only be available to watch live online at the time of the event.

What's included in my ticket?

Each registered participant will receive included in the ticket price:

Two Day Unlimited Package Ticket:
-Access to both Day 1 and Day 2 Live Keynote Speaker sessions
-Access to 1 x Day One and 1 x Day Two Live Practical Sessions (to be selected
during checkout)
-Access to both Day 1 and Day 2 Live Keynote Educator sessions (choose on
the day)
-3-Month access to both Day 1 and Day 2 Practical Session Recordings after the
event (excludes Gemma O’Brien “Paint Your Pronouns”).
-Materials kit delivered for selected live practical sessions*
-Teacher resources/notes for all practical sessions

Single Day Package Ticket:
-Access to 1 x (Day One or Day Two) Live Keynote Speaker session
-Access to 1 x (Day One or Day Two) Live Practical Session (to be selected
during checkout)
-Access to 1 x (Day One or Day Two) Live Keynote Educator sessions (choose
on the day)
-3-Month access to (Day One or Day Two) Practical Session Recordings for your
chosen day (excludes Gemma O’Brien “Paint Your Pronouns”).
-Materials kit delivered for selected live practical session*
-Teacher resources/notes for all Day One or Day Two practical sessions.

International Package Ticket:
-Access to both Day 1 and Day 2 Live Keynote Speaker sessions
-Access to 1 x Day One and 1 x Day Two Live Practical Sessions (to be selected
during checkout) *materials kit not included with this package
-Access to both Day 1 and Day 2 Live Keynote Educator sessions (choose on
the day)
-3-Month access to both Day 1 and Day 2 Practical Session Recordings after the
event (excluding Gemma O’Brien “Paint Your Pronouns”).
-Teacher resources/notes for all practical sessions

Materials

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When will I receive my materials?

Workshop Materials and Zart Gift Packs will be dispatched to participants in Term Three 2022, to allow for arrival closer to the event date.

Will the delivery arrive to my home or school address?

This will depend on how your booking has been made. Delivery will be made to the default school address if booking with a school account, or alternatively to the nominated delivery address for personal/credit card bookings.

Will the delivery arrive to my home or school address?

This will depend on how your booking has been made. Delivery will be made to the default school address if booking with a school account, or alternatively to the nominated delivery address for personal/credit card bookings.

What should I do if I am concerned my delivery will not arrive in time?

If you live remotely or interstate (anywhere outside of Victoria) and are concerned about receiving your delivery in time, please contact Zart prior to submitting your booking for a delivery estimate for your area.

Technology

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What technology do I need to participate?

Participants require the following equipment to experience the online webinar session:

• PC desktop, Laptop, or Smart Device/Tablet with reliable internet connection
• Webcam
• Microphone
• Audio Speakers / Headphones
• Space to Work
• A Quiet Area with no noise or distractions
and
• Your Materials Kit for the relevant breakaway workshop session

We strongly recommend taking time to make sure you have everything tested and ready to go before joining the live session. Ensure your internet connection is reliable and your audio is working.

Click here to test your internet speed

What happens if I am experiencing technical difficulties?

Troubleshooting & technical assistance will be available before and during all online webinar sessions to help with any issues you may be facing, however it must be noted that Zart is not responsible for any customer technical or connectivity issues that are outside of our control.

For more information about refunds or cancellation policy with regards to technical failures, please refer to our full booking Terms & Conditions

What happens if I am experiencing technical difficulties?

Troubleshooting & technical assistance will be available before and during all online webinar sessions to help with any issues you may be facing, however it must be noted that Zart is not responsible for any customer technical or connectivity issues that are outside of our control.

For more information about refunds or cancellation policy with regards to technical failures, please refer to our full booking Terms & Conditions

Which sessions are recorded?

The Practical Sessions will be recorded (with exception of Gemma O’Brien “Paint Your Pronouns”) as part of this event. Participants will be able to access all practical session recordings for each day relevant to their ticket. Links to session recordings will be sent to participants following the event and will remain accessible for up to 3 months
(access expires on 30th December 2022).

Please note that the Keynote Speaker/Panel sessions as well as the Keynote Educator
sessions on each day will NOT be recorded.

How to I access Zart Conference 2022?

This conference will be delivered via Hubilo, an online event platform.

This event platform will provide each participant with exclusive access to view event details & schedules, session & presenter information, and will be your portal to join alllive online events on the day. The content provided in this online event is considered private, and therefore access and content is not to be shared with any non-registered person or third-party.

We recommend participants log in to the live sessions at least 10-15 minutes early, to allow time to troubleshoot any technical issues and to ensure everyone is ready to start at the proposed time in good spirits and without delay.

Booking Terms and Conditions

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Payment Terms

Invoices to school accounts must be paid within 30 days. All personal bookings require credit card payment at the time of booking.

Privacy Policy

Please note that by registering for this event the information you provide including name, email address, and phone number may be used by Zart in connection with this event, future events, or in relation to other products and services by Zart.
Zart considers all participant information to be private and confidential, and will not be shared with any third party.

Cancellations

A written/emailed notification of cancellation must be received by Zart no less than 3 days prior to the scheduled event date. Where possible, cancellation notice is preferred prior to dispatch/receiving of any delivered goods in order to avoid any pick-up fees to return delivered goods.

If delivered goods have been opened, used or not returned in a saleable condition this may affect your credit/refund value.

If you need to cancel, please do so as soon as possible, as your place could be given to someone on a waiting list.

If Zart is compelled to cancel an event, you will be advised with as much notice and as little inconvenience as circumstances allow.

In the event that this live event needs to be cancelled, you will be entitled to a full refund or credit. If this event, or any part of this event, needs to be rescheduled, participants will be offered to join the rescheduled live date at no expense to you OR you may request a full refund or credit, conditioned upon the return of any delivered goods in saleable condition.

Non-attendance

Failure to attend without prior written cancellation will result in the forfeit of any possible refund and
your invoice will be required to be paid in full.

 

Certificates

You will receive a certificate via email once the event has concluded and your online attendance has been confirmed for all online sessions as part of this event.

Certificates will not be provided for partial attendance.

Booking Terms & Conditions

It is the responsibility of all participants to ensure you have read and agree to our full booking Terms & Conditions prior to registering for this online event.